Privacy PolicyEW Serfontein & Associates Inc.
Last updated: 31 October 20251. Introduction & ScopeEW Serfontein & Associates Inc. (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how we collect, use, process, store and share personal information when you:
Visit or use our website -
www.ewsattorneys.co.za (“Website”)
Make enquiries via our Website, phone or email
Engage our legal services
This Policy applies to all individuals whose personal information we collect through our Website or through our client/visitor interactions.
2. Definitions“Personal Information” means information relating to an identifiable, living natural person or existing juristic person, as defined under POPIA.
“Processing” means any operation or activity concerning Personal Information – such as collection, receipt, recording, organisation, storage, updating, use, disclosure, deletion.
3. What Information We CollectWe may collect the following types of information:
Contact data (e.g., name, email address, telephone number, postal address)
Professional or client data (e.g., company name, nature of enquiry, legal issue summary)
Website and device data (e.g., IP address, browser type, usage information, cookies)
If you become a client: information necessary to provide legal services (subject to legal professional obligations)
We endeavour to collect only the personal information necessary for the purposes set out in this Policy.
4. How We Use Your InformationWe will use your Personal Information for purposes which may include:
Responding to your enquiry, providing legal advice or services
Managing our client relationship and communicating with you
Improving our Website, services and operations
Complying with legal, regulatory or professional obligations (e.g., legal practice rules)
Marketing communications (only if you have opted in, or as permitted by law)
We will not use your information for purposes incompatible with those stated without obtaining further consent or as permitted under law.
5. Legal Basis & ConsentBy providing your Personal Information to us (including via the Website), you consent to its processing for the purposes set out in this Policy, in accordance with POPIA and other relevant laws. If you do not consent, please do not submit the information or contact us.
6. Sharing and DisclosureWe will not sell your Personal Information. We may share or disclose your data:
To our service‐providers or third‐party suppliers who assist us in providing our service (under confidentiality obligations)
To courts, regulatory bodies, professional bodies or law enforcement if required by law or legal process
With your consent or direction
Where we transfer Personal Information to third parties, we will ensure appropriate safeguards and contract terms are in place.
7. Security and RetentionWe take reasonable technical and organisational measures to protect your Personal Information from unauthorised access, loss, damage or destruction.
We will retain your Personal Information only as long as required for the purpose for which it was collected, or as required by law (for example, retention of client files under legal professional rules).
Afterwards we will securely destroy or anonymise such information.
8. Cookies and AnalyticsOur Website may use cookies, web‐analytics and similar technologies to understand usage patterns, improve performance and user experience. You may configure your browser to block cookies, but that may limit certain functionality of the Website.
9. Your RightsYou have certain rights regarding your Personal Information, including:
Requesting access to the information we hold about you
Requesting correction or deletion of inaccurate or outdated information
Objecting to certain processing (e.g., direct marketing)
Withdrawing your consent (where processing is based on consent)
To exercise your rights, please contact us as set out below. We may request proof of identity before responding.
10. International or Cross-Border TransfersIf your Personal Information is transferred to or stored in a jurisdiction outside South Africa, we will take reasonable steps to ensure that adequate protections are in place in line with POPIA and applicable laws.
11. Changes to this PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. The latest version will be posted on our Website with an updated effective date. We encourage you to review it periodically.
12. Contact UsIf you have questions or complaints about this Privacy Policy or how we handle your Personal Information, please contact:
EW Serfontein & Associates Inc.
Contact InformationTel: +27 (0) 12 344 6353/4/5
Fax: +27 (0) 12 344 6356
Email: reception@serfonteinatt.co.za
Deeds Office Lodgement No 1893
Pretoria Office1st Floor Positano Building, Delmondo Office Park
169 Garsfontein Road
Pretoria
Gauteng
PO Box 7412, Pretoria 0001
Garden Route OfficeOffice 6 Centreville
3 Unity Street
Knysna
Western Cape
